Common Questions
ORDER & SHIPPING
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Unfortunately, we do not offer exchanges or refunds as all items are final sale. If you receive a faulty item, please contact us at hello@shopradstudio.com, and we'll be glad to assist you.
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All our pieces are made to order, so processing and shipping times can vary. Typically, orders are processed and shipped within 7-21 business days. We appreciate your patience as we prepare your order with care.
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Yes, you can track your order. We will send you an email with tracking information as soon as your order has been shipped and is on its way!
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Yes, we do ship internationally. Shipping starts at $20 for international orders. Please get in touch with us for more details regarding specific destinations and shipping policies.
PRINT & ORIGINAL ART MATERIALS
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Our prints are crafted on museum-quality paper made of thick, matte paper, ensuring durability and a premium feel. Each print utilizes a multicolor, water-based inkjet printing technique on high-quality paper sourced from Japan to provide vibrant and lasting colors.
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Our original artwork is mixed media, created primarily using acrylic paint, gold leaf and other tools on various surfaces including canvas, paper, metal, and wood. For specific details on the materials used in individual pieces, please see the product details on our website or contact us if you have any questions.
CUSTOM ORDERS & SERVICES
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We're happy to customize the size or materials of any prints available on our site. Materials include metal, wood, and canvas. Please email us at hello@shopradstudio.com with your request. Note that for custom orders, the image may be slightly altered to fit the new dimensions.
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Yes, we do! If you're interested in commissioning original artwork, please send a description of what you're looking for to manager@shopradstudio.com. Our team is eager to work with you to create something unique.
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Yes, we are always open to collaborating on exciting projects! If you're interested in a brand partnership, please contact us at manager@shopradstudio.com to discuss your project and how we can work together.
LEGAL
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Yes, all art and images provided by our shop are for personal use only and may not be reproduced, resold, or used for commercial purposes without prior written consent from us. This helps protect Ragni and her art.
